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Sandro Bechini Australia (Verified User) Posts 19488 Dogs 15268 / Races 1856 18 Mar 2020 09:35
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Hi Tony
For a couple of weeks I have found GD to be very slow and many times not connecting showing Internal Error -500
Why is this happening?
Just asking....
Daryl Barrett Australia (Verified User) Posts 1739 Dogs 1 / Races 0 18 Mar 2020 18:02
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G'dat Sandro, I thought it was just the bad internet in my area,but it appears to be widespread mate.This happened not too long ago,but thankfully the G/D team got it sorted pretty quickly, let's hope that this gets sorted out qickly again. ( it has taken me the last 3 hrs just to get to reply to your'e post...ohhhhh,it has been so bloody painful,so,so painful,lol ). See ya mate.
Sandro Bechini wrote:
Hi Tony
For a couple of weeks I have found GD to be very slow and many times not connecting showing Internal Error -500
Why is this happening?
Just asking....
Tony Gallagher Australia (Team Member) Posts 5913 Dogs 12952 / Races 40209 18 Mar 2020 19:10
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Hi Sandro, We have had our I.T. guy trying to find out what is happening. His graphs suggest the problem is occurring in the forum due to large amounts of users coming on at the same time.
I know and I am sure all GD members know this is bullsh**t. In the past we had many more users in the forum and no problems. Yesterday we rebooted the server twice but it made no difference. We have now contacted our server provider for advice failing this throwing any light on the subject we will bring in a new I.T. to have a look with fresh eyes.
I can assure our members our current I.T. has been putting in long hours on this but the end result is nothing has changed.
I can understand everyone's frustration as I went through this last night when trying to close an auction at 10pm but got the same message you are getting.
I will let you guys know once something has changed and my apologies to all our members.
Simon Moore Australia (Verified User) Posts 2366 Dogs 32 / Races 393 18 Mar 2020 19:34
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its clogged up from all of bruces gobbldygook posts.
flick him for a month and then analyse the data to compare, lol.
Sandro Bechini Australia (Verified User) Posts 19488 Dogs 15268 / Races 1856 18 Mar 2020 19:47
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Hi Tony
Thanks a lot for responding...hope he can find the issue soon
Tony Gallagher Australia (Team Member) Posts 5913 Dogs 12952 / Races 40209 19 Mar 2020 03:57
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Could all members please assist us.
If you get a 500 server message of the site is extremely slow can you please post which part of GD you were looking at and exactly what occurred.
I realise if you are getting a 500 server message you will not be able to do this straight away.
Thank you for your help.
Mick Thompson Australia (Verified User) Posts 634 Dogs 15 / Races 8 19 Mar 2020 05:08
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Hi Tony i got the 500 error just logging on to the site & then Classifieds. Also can you tell me why up the top in the browser bar in front of the GData address always now says Not Secure???
cheers Mick
Tony Gallagher Australia (Team Member) Posts 5913 Dogs 12952 / Races 40209 19 Mar 2020 05:20
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Hi Mick, it says not secure as new requirements mean we have to have a SSL Certificate. Due to the age of GD which was built on php 4.4 we are unable to load software which will enable us to put the SSL on GD as it is not compatible with php 4.4. We have been speaking to various php specialists to upgrading the entire website but the quotes have been well out of our reach. We now have someone looking at this but he has a full time job so it will take time. If GD had thousands it would be an easy fix but this simply is not the case. Without the support of our members we would have been gone years ago.
Rod Hampton Australia Posts 1626 Dogs 2993 / Races 11812 19 Mar 2020 08:31
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is it only the OZ side of things?
Sandro Bechini Australia (Verified User) Posts 19488 Dogs 15268 / Races 1856 19 Mar 2020 08:39
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I get it when opening up the page at times, but mainly when I have to change from the opening web page, either to the Forum or to a pedigree or even just pressing the BACK button
Daryl Barrett Australia (Verified User) Posts 1739 Dogs 1 / Races 0 19 Mar 2020 09:05
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G'day Tony Similar problems that Sandro has stated,( can't even get site open," Internal server error-500 ) but also a lot of trouble trying to reply/ quote forum post's, it has taken the last 2.5 hrs just to get back to you with my reply.Thanks for addressing this problem mate.
Tony Gallagher Australia (Team Member) Posts 5913 Dogs 12952 / Races 40209 19 Mar 2020 09:08
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Thanks for the feedback our I.T. are following this thread and have already found a couple of small things which have now be blocked.
Rod it has to be the same for all but to date no one in Europe has mention it except for Werner and Pamela. I think so many think it is their internet.
Tony Gallagher Australia (Team Member) Posts 5913 Dogs 12952 / Races 40209 19 Mar 2020 09:17
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Thanks Daryl, we received some instruction from the company looking after our servers today and our I.T. are following this up. Hopefully we are not to far off.
Dick Ciampa USA (Team Member) Posts 798 Dogs 15458 / Races 3395 19 Mar 2020 11:44
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Tony,
Getting on G-D today probably took 20 to 30 seconds. This was the first page I wanted to look at and it probably took 25 seconds to see this page.
I haven't seen the 500 error message in over a month.
Edited to add it took 45 seconds from the time I hit reply to the time my post got posted. When I hit edit to write this it took almost 30 seconds to get to write this.
Kevin Kelly Ireland (Verified User) Posts 272 Dogs 88 / Races 2 19 Mar 2020 13:12
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Same here Lads for the last few days 500 Error Message and very slow responding 30 to 60 second to respond .
I had given up entering pedigrees, tried again this morning (9 a.m. CDT, US). It took me 5 minutes to enter one dog, then I got the "500" error when I tried to add his littermate.
I would rather shelter in place, entering pedigrees, than cleaning the house! You leave me no choice! :-)
Gerard O Neill Ireland (Verified User) Posts 157 Dogs 24 / Races 0 19 Mar 2020 19:53
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ITS SAME HERE I GET THE ERROR MESSAGE TROUBLE LOGING ON AND WHEN I DO GET ON VERY VERY SLOW.
Kevin Wright Australia (Verified User) Posts 5708 Dogs 1 / Races 1 20 Mar 2020 05:37
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Ilse Rasmussen wrote:
I had given up entering pedigrees, tried again this morning (9 a.m. CDT, US). It took me 5 minutes to enter one dog, then I got the "500" error when I tried to add his littermate.
I would rather shelter in place, entering pedigrees, than cleaning the house! You leave me no choice! :-)
Your house must be so clean now IIse.
Glenn Hatton Australia (Verified User) Posts 4852 Dogs 92 / Races 98 20 Mar 2020 10:15
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Its either climate change or Coronavirus to blame
Kevin Lindsay United Kingdom (Verified User) Posts 1420 Dogs 10 / Races 7 20 Mar 2020 14:35
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Hi Tony
I've been getting the 500 message for the last few days. I assumed it's because everyone is now working from home and the kids are not at school so there's just too much traffic. I'm no expert but our internet provider has posted this message
'Also please understand that our network is currently under an unusual amount of strain due to the amount of families at home. We would appreciate if you could keep heavy internet usage such as IPTV, Netflix, game downloading to a minimum during working hours to assist people working from home. Thank you for your cooperation during this difficult period'
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